Privacy Policy & Terms of Use

The information we collect depends on how you interact with our website.

Information You Choose to Provide

When you complete a form, request information, refer someone, contact our team, inquire about services, or otherwise communicate with De Novo Services through our website, you may voluntarily provide information such as:

• Your name
• Email address
• Phone number
• Preferred method of contact
• Information about the individual seeking services
• Service needs or areas of interest
• Referral information
• Location or service area
• Responses to questions included within website forms
• Other information you choose to provide in an open-response field

Please provide only information that is reasonably necessary for De Novo Services to respond to your request or determine how we may assist you.

Information Collected Automatically

Like most websites, our website may automatically collect limited technical information when you visit, including information such as:

• Browser type
• Device type
• Operating system
• General geographic information
• Referring website
• Pages visited
• Date and time of your visit
• Internet Protocol (IP) address
• General website usage and performance information

We may use this information to maintain the website, improve accessibility and usability, understand how visitors interact with our content, identify technical problems, and protect the security of our website.

Information submitted through the De Novo Services website may be used to:

• Respond to questions or requests for information
• Review referrals and service inquiries
• Determine which De Novo Services programs may be appropriate
• Connect individuals with appropriate members of our team
• Communicate with clients, prospective clients, families, caregivers, referral partners, or other authorized individuals
• Coordinate intake or next steps when appropriate
• Maintain records of communications and requests
• Improve our website and services
• Protect against fraud, misuse, or security threats
• Satisfy applicable legal, regulatory, contractual, or reporting obligations

We limit our use of personal information to legitimate organizational and service-related purposes.

Information submitted through forms on the De Novo Services website is received by our team and may be maintained in a secure database or other secure electronic system used by De Novo Services.

This includes answers provided in form fields, questionnaires, referral forms, contact forms, service inquiries, and other information voluntarily submitted through the website.

Access to submitted information is limited to authorized De Novo Services personnel and, where necessary, authorized service providers that support our operations and are permitted to access the information for those purposes.

Information submitted through our forms is used for legitimate De Novo Services purposes, including responding to inquiries, reviewing referrals, coordinating services, maintaining appropriate records, and supporting organizational operations.

We do not sell information submitted through our forms, and we do not provide form responses to third-party marketers for their independent advertising or marketing purposes.

Some De Novo Services forms may request information related to an individual's circumstances, service needs, family situation, housing needs, employment needs, or other information necessary to understand a request for assistance.

We recognize that this information may be sensitive and take reasonable administrative, technical, and organizational measures to protect information entrusted to us.

Please do not submit information through a general website contact form that is not reasonably necessary for your inquiry. When more detailed or sensitive information is required, De Novo Services may direct you to an appropriate communication or intake process.

De Novo Services does not sell, rent, or trade personal information collected through our website to third parties for their independent marketing or advertising purposes.

Information entrusted to De Novo Services is collected to support our services, communicate with the people and organizations we serve, operate our organization, and meet applicable legal and administrative responsibilities, not to create a marketing product from your personal information.

Although De Novo Services does not sell personal information to marketers, there may be limited circumstances in which information is shared with another organization or service provider.

For example, information may be shared:

• With vendors or technology providers that help us operate, host, secure, or maintain our website and information systems
• When necessary to provide or coordinate a service requested by you
• When you have authorized or requested the disclosure
• When required by applicable law, regulation, court order, subpoena, or other lawful process
• When reasonably necessary to protect the rights, property, safety, or security of De Novo Services, the people we serve, or others
• In connection with organizational, compliance, auditing, or administrative requirements, when permitted by law

When third-party service providers process information on our behalf, we seek to use providers appropriate for the nature of the information and services involved.

Our website may use cookies and similar technologies to support basic website functionality, remember preferences, understand website performance, and improve the visitor experience.

Cookies are small files that a website may store through your browser. You can generally configure your browser to refuse or delete cookies. Disabling certain cookies may affect how some portions of the website function.

Where analytics or similar technologies are used, De Novo Services may use aggregated or non-identifying information to understand website traffic and improve our website.

De Novo Services does not use information collected through its website for the purpose of selling your personal information to third-party advertisers.

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, database, or method of electronic storage can be guaranteed to be completely secure. While we work to protect the information entrusted to us, we cannot guarantee absolute security.

De Novo Services may retain information submitted through the website for as long as reasonably necessary to respond to an inquiry, provide or coordinate services, maintain appropriate organizational records, satisfy legal or contractual obligations, resolve disputes, or support legitimate business and administrative needs.

When information is no longer reasonably required, De Novo Services may delete, anonymize, or securely dispose of it in accordance with applicable policies and requirements.

Our website may contain links to websites or services operated by organizations other than De Novo Services.

Once you leave our website, the privacy practices and terms of the third-party website apply. De Novo Services does not control and is not responsible for the content, security, privacy practices, or policies of external websites.

We encourage visitors to review the privacy policy and terms of any external website they visit.

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, legal obligations, or organizational practices.

When material changes are made, we will update the Last Updated date displayed at the top of this page. We encourage visitors to review this page periodically.

By accessing or using the De Novo Services website, you agree to these Terms of Use and our Privacy Policy.

If you do not agree with these terms, please discontinue use of the website.

The information provided on this website is intended to provide general information about De Novo Services, our programs, and available resources.

Website content does not guarantee eligibility, enrollment, acceptance, placement, housing, employment, funding, or receipt of any particular service.

Eligibility and availability may depend on program requirements, geographic location, funding, capacity, referral criteria, individual circumstances, and other factors.

Submitting a contact form, referral form, service inquiry, application, questionnaire, or other website form does not create a client-provider relationship and does not guarantee acceptance into a De Novo Services program.

Our team may contact you to gather additional information, determine eligibility, discuss available services, or provide appropriate next steps.

The De Novo Services website and its forms are not intended for emergency communications and should not be used to request immediate emergency assistance.

Website submissions may not be reviewed immediately.

If you are experiencing an emergency or believe that you or another person is in immediate danger, contact the appropriate emergency services in your area.

We work to keep the information on our website accurate and current. However, programs, eligibility requirements, service areas, staffing, availability, funding, and other information may change.

De Novo Services does not guarantee that all website information will always be complete, current, or free from error.

You agree not to use the De Novo Services website to:

• Violate applicable laws or regulations
• Attempt to gain unauthorized access to our website, databases, systems, or accounts
• Introduce viruses, malicious software, or harmful code
• Interfere with website functionality or security
• Submit knowingly false, fraudulent, threatening, abusive, or unlawful content
• Misrepresent your identity or authority to submit information on behalf of another person

Unless otherwise stated, the content of the De Novo Services website, including written content, graphics, branding, logos, illustrations, design elements, and other original materials, is owned by or licensed to De Novo Services and is protected by applicable intellectual property laws.

Website content may not be reproduced, distributed, modified, or used for commercial purposes without appropriate authorization.

Our website may contain links to third-party resources or use third-party technology to provide certain website functions.

De Novo Services is not responsible for the availability, content, security, terms, or privacy practices of third-party websites or services that we do not control.

To the extent permitted by applicable law, De Novo Services is not responsible for damages arising solely from your use of, inability to use, or reliance upon the general informational content of this website or an external website linked from it.

Nothing in these Terms is intended to waive rights or obligations that cannot lawfully be waived.

De Novo Services may update these Terms of Use periodically. Updated terms will be posted on this page with a revised Last Updated date.

Your continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.